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About Us

Image Source: Tom Ross, 2023

Values At ITSM, we believe in...

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Image Source: Tom Ross, 2023



Get Social: ITSM holds various events throughout the year including whole company summer, winter and Christmas parties, as well as smaller events such as team building activities, sports days, charity fundraisers, dress up days, Friday drinks and work anniversary celebrations.


Food & drink

Support Local: We love to support our local restaurants and cafes! ITSM offers catered lunches for employees twice a week, as well as providing barista-made coffee, fresh fruit, salads, juices and refreshments.

Stay Active

Get Fit: Employees can make use of our fabulous onsite gym open 24/7, or attend a wide variety of ITSM-funded sports and activities during lunch breaks, including (but not limited to!) basketball, volleyball, soccer, pilates, yoga, strength training and boxing. These are held both on-site as well as in our neighbouring gyms and sporting venues. We also have great corporate deals with local gyms/studios in the area!


Physical and emotional wellbeing

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Image Source: Pixel Collective, 2023 & Tom Ross, 2023
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Work Culture

ITSM isn’t your regular, stuffy, office environment! You’ll feel right at home with our relaxed dress-code, airy, open plan spaces, and welcoming “family-like” vibes.

Growth Opportunities

ITSM is invested in your professional development – you can hone your leadership skills and progress through the ranks within the Contact Centre, or branch out into a variety of specialty departments from IT and marketing to analytics.

Exclusive Staff Deals

Working at ITSM gives you access to a range of exclusive employee discounts. This includes discounts on computer and laptop purchases, private health and travel insurance, local gym membership (in addition to access to our free onsite gym!), flights, and more!

Office Facilities

Our brand new, custom-built office resides in a convenient city location. It offers employees access to our onsite gym, showers, fully secure bike store, huge communal kitchen and additional kitchenettes.


Marketing, Software and Web Development, Networking, Design, E-commerce, Project Management, you name it we do it!

Image Source: Pixel Collective, 2023


Image Source: Pixel Collective, 2023
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Image Source: Pixel Collective, 2023

Get In Touch With Us!


137-153 Crown St, Darlinghurst