ITSM Digital

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About Us

Image Source: Tom Ross, 2023

Values At ITSM, we believe in...

Leading with Empathy

Take the time to understand a situation, or to help others understand, to see how it can be improved.

Being Solutions Focused

Our attitude is to solve problems rather than to dwell on them. Look for ways to work smarter, not harder!

Being Respectful

Respect each other, and treat others the way you want to be treated – be open to the opinions of others.

A Safe Environment for All

We aim to provide a safe and inclusive environment where people feel supported.

Teamwork

We are all working together for a common goal, so let’s help each other out!

Bringing a Sense of Humour

Laughter and light-heartedness are at the centre of who we are.

Image Source: Tom Ross, 2023

Diversity

Events

Get Social: ITSM holds various events throughout the year including whole company summer, winter and Christmas parties, as well as smaller events such as team building activities, sports days, charity fundraisers, dress up days, Friday drinks and work anniversary celebrations.

Food & drink

Support Local: We love to support our local restaurants and cafes! ITSM offers catered lunches for employees twice a week, as well as providing barista-made coffee, fresh fruit, salads, juices and refreshments.

Stay Active

Get Fit: Employees can make use of our fabulous onsite gym open 24/7, or attend a wide variety of ITSM-funded sports and activities during lunch breaks, including (but not limited to!) basketball, volleyball, soccer, pilates, yoga, strength training and boxing. These are held both on-site as well as in our neighbouring gyms and sporting venues. We also have great corporate deals with local gyms/studios in the area!

Physical and emotional wellbeing

We believe that connection with the natural world is critical for our physical and psychological health and productivity. In designing our custom-built office, we included living, green and earth elements into the workspace to create a biophilic environment.

Employees and their families can access our free Employee Assistance Program. This includes confidential phone counselling & digital support for legal assistance, mental health and nutritional support, and financial or career advice.

Your health is important to us: we strive to create a safe working environment with sanitising stations throughout the office, and flu shots provided annually.

An additional week of annual leave is granted to all staff once they hit 5 years with the company. We also offer generous parental leave policies in addition to the government granted payments.

Image Source: Pixel Collective, 2023 & Tom Ross, 2023

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Work Culture

ITSM isn’t your regular, stuffy, office environment! You’ll feel right at home with our relaxed dress-code, airy, open plan spaces, and welcoming “family-like” vibes.

Growth Opportunities

ITSM is invested in your professional development – you can hone your leadership skills and progress through the ranks within the Contact Centre, or branch out into a variety of specialty departments from IT and marketing to analytics.

Exclusive Staff Deals

Working at ITSM gives you access to a range of exclusive employee discounts. This includes discounts on computer and laptop purchases, private health and travel insurance, local gym membership (in addition to access to our free onsite gym!), flights, and more!

Office Facilities

Our brand new, custom-built office resides in a convenient city location. It offers employees access to our onsite gym, showers, fully secure bike store, huge communal kitchen and additional kitchenettes.

Sustainability

At ITSM we take time to educate our employees and provide the means to reduce, reuse and recycle materials where possible.

This includes participating in the Return & Earn initiative (earnings from this are donated to charity), recycling batteries, Nespresso pods, and e-waste.

We provide employees with their own reusable drink bottle and keep cup to reduce single use containers.

ITSM strives to use eco-friendly suppliers as often as possible, we use 100% green energy and supplement this with solar panels.

We are taking steps to reduce our carbon footprint through optimisation of our water and energy use and waste.

Charity

ITSM holds several charity-focused events each year and strongly believes in helping those less fortunate. Such events include regular dress-up days to fund raise for various causes, donating funds/goods for Christmas Drives, sporting events to raise money for disease research, and participating in campaigns such as Movember and World’s Greatest Shave to raise money for men’s mental health and leukaemia.

Community Support

ITSM loves to get involved with local businesses that make our area great. We provide two lunches a week from the amazing cafes and restaurants in our area. You can also grab a coffee on us from a few of our favourite nearby cafes. We donate regularly to local charities and organise staff volunteer opportunities.

Careers

Marketing, Software and Web Development, Networking, Design, E-commerce, Project Management, you name it we do it!

Image Source: Pixel Collective, 2023

The
Contact
centre

Image Source: Pixel Collective, 2023

Our Contact Centre seeks to recruit, develop and retain the most talented people based on merit, effort and performance The contact centre answers inbound chat and emails, so there are no calls or outbound sales of any sort. We are a technology-led contact centre that uses advanced in-house systems to provide exceptional customer service.

The Contact Centre can be a stepping-stone in your career development pathway. The contact centre allows you to learn the ropes and hone your skills, in order to explore opportunities in other departments. Many of our department managers started their career at ITSM in the contact centre.

Because the Contact Centre is the face of the company, we hold customer service in the highest regard. We hire people from all over the world, to make sure we can assist our customers in their native language. Throughout the company, we have employees from 49 different nationalities, who speak over 31 different languages - which makes for a diverse, interesting and fun environment to work in.

Image Source: Pixel Collective, 2023

Learning the ins of all areas of
Digital Marketing
in an exciting and fast-paced team.

Working alongside some of the
World's leading Fintech Companies
in the E-commerce department.

Discovering a passion for
Web Development or
Graphic Design

Getting mentored by our O.G.
IT Dream Team

Honing your
Customer service skills
to develop key working
relationships with our VIP customers.

Testing, developing and implementing innovative
solutions to business problems with the
Business Analysts

Ready to start your career
with ITSM?
Scroll down for current openings...
If you don’t see the role you’re after – don’t worry! We intake new employees every. Single. Month! Keep checking back for fresh opportunities with ITSM.

Get In Touch With Us!

137-153 Crown St, Darlinghurst